KHT Customer Profile

KHT monitors all 7 equality strands, gender, transgender, age, disability, ethnicity, religion/belief and sexual orientation. Below is a break down of our customer profile by 6 of those strands.
(We do not have any information on transgender customers at this time)

The statistics show the percentages of; current tenants, those who are on our waiting list and also a breakdown for KHT’s new lettings. Figures are based on customers who have told us this information via surveys, tenancy visits, housing applications other methods when they contact KHT.


Summary of Customer Profile (as off 28/08/09)

Gender

Waiting List
Male 34.29%
Female 65.71%

Tenants
Male: 41.54%
Female: 58.45%

Lettings
Male: 37.70%
Female: 62.30%


Ethnicity (all except white British)

BME stands for black and minority ethnic groups. All ethnicities except white British are included.

Waiting List
BME: 2.74%

Tenants 
BME 1.08%

Lettings
BME: 2.79%


Age

Waiting List
0-24 14.51%
25-39 33.78%
40-59 31.15% 
60+ 20.57%
Unknown: 0.22%

Tenants
0-24: 4.60%
25-39: 21.60%
40-59: 39.60%
60+: 34.10%
Unknown: 0.16%

Lettings
0-24: 28.40%
25-39: 33.13%
40-59: 28.40%
60+: 9.89%
Unknown: 0.16%


Religion (includes all religions other than Christian, including none and other)

Waiting List
3.78%

Tenants
5.37%

Lettings
30.08%

Sexual Orientation - includes customers who have identified as hetrosexual, lesbian, gay and bisexual

Waiting List
13.00% 

Tenants
21.86%

Lettings
72.94%


Disability - includes those customers with a disability

Waiting List
7.50%

Tenants
13%

Lettings
6.08%

Customer Satisfaction - 2009

KHT has now received the results of its 2009 customer satisfaction survey (status survey). The results have been broken down between the equality strands to show the level of satisfaction with KHT as a landlord.

Overall 84% of KHT customers are satisfied with the services we provide

Older customers                                         
90% satisfied

Younger customers                                    
76% satisfied

Disabled customers                                   
85% satisfied

Black and Minority Ethnic customers  (All except white British)
72% satisfied

Male customers                                          
82% satisfied

Female customers                                     
85% satisfied

Unfortunately in this survey the numbers of households where the religion was anything other than Christian and where the sexual orientation was any thing other than Heterosexual were too small to be analysed. However KHT continue to gather this information as mentioned above in the summary of customer profiling.

All the information from the survey will be analysed in further detail to see where there are differences between groups. We then set about addressing these gaps to ensure all our services are equal and accessible to all groups in our community