Access For All

At KHT we aim to make our services accessible to everyone. All our publications are available in other languages, Braille, audio tapes, CD and large print on request.
See information below on the various ways we can communicate with you.

Accessible formats - Making Information Accessible

Background

All our leaflets and letters now contain a strap line advising our customers of the availability of information in alterative formats.
All KHT staff have received a copy of our Communication Guidelines which identifies the need to provide information and communicate with to customer in the most appropriate way and how to go about arranging this.

Whenever a customer requests information in an alternative format we record this on our systems so that whenever you receive information from us it is in a format that is most appropriate to you.

Listed below are the various formats which we can provide to you. Should you require information in an alternative format please contact the person who sent you the information in the first place or call 0151 290 7000.


Audio Tape/CD transcription

Description

Providing text in a spoken format which is recorded by readers onto cassettes

Those who may benefit from using this format include:

• People with sight impairments
• People whose spoken language is different to their written one
• People with learning disability
• People with dyslexia

Those who would like an alternative to Braille and prefer to access information on tape


Braille

Description

Tactile method of reading and writing using raised dots to enable a person to read with their fingertips.
Those who may benefit from using this format include:

• People with sight impairments who prefer an alternative to audio tape

People with sight and hearing impairments


Induction Loops

Description

 Amplifies sound and reduces background noise. It works by either placing a coil of wire around a room or by an infrared system and can be either permanently installed or portable

Please note:
Hearing Aids need to be switched to the ‘T’ setting to receive transmission
Who may benefit from using this format: - People with hearing impairments who use hearing aids

Large Print

Involves producing information in a larger font.

Those who may benefit from using this format include:

• Older people, people with sight impairments and people with learning disability.

Translation and Interpreting

Description

A Translator works with written material, translating documents from one language to another. An Interpreter works ‘in person’ orally interpreting back and forth between two or more individuals.

Those who may benefit from using this format include:

People whose first language is not English

Typetalk

Description

Textphone communication is a telephone system for people who are hard of hearing, speech impaired or deafblind. Typetalk and TextDirect allows people who use a textphone to communicate with people who use a standard telephone by simply using the TextDirect access codes

Those who may benefit from using this format include:

• People who are hard of hearing, have a speech impairment or who are deafblind.