Equality Monitoring

Knowsley Housing Trust (KHT) wants to ensure that all its customers are treated fairly and no-one is discriminated against unlawfully. So we ask all customers to fill in the Equality Monitoring form, then we can;

• Monitor the services we provide to you
• Highlight inequalities and investigate why they happen
• Remove unfairness and disadvantage

The information helps us to:

• See who is using our services and how satisfied they are with them
• Consider ways of reaching under represented groups and make sure our services meet their needs
• Improve the relevance of our services – for example, if you tell us that you want information in large print, we’ll send you information in this format in the future
• Make sure we provide services fairly. For example if the information you give shows that a group of people is not accessing one of our services – such as our waiting list – then we could find out why and remove any barriers
• Ensure our Equality and Diversity Policy is working

By monitoring, setting targets and taking action, we aim to improve our recruitment and employments practices for everyone.

You don’t have to provide this information but if you don’t, we may not be able to meet your needs. We keep in strict confidence the information you give us and use it as detailed below

.We monitor the following:

• Age
We want to ensure that we provide services fairly regardless of age, so we monitor the age of our customers, e.g. if we find that we have an increasing aging tenant base we could make alterations to our adaptation budget.

• Disability
We want to ensure that services are accessible regardless of disability and tailor services to meet the needs of disabled people. So the information that you give us will enable us to provide leaflets etc in appropriate formats. It will also mean that our staff are aware of need you may have for example when they visit you, e.g. if we know you have mobility problems we can ensure of officers / operatives wait a bit longer after knocking at your door.

• Ethnicity
This information helps us provide services that meet your specific needs, to ensure that our services are accessible to all, and to treat all our customers fairly, e.g. if we know your ethnic origin or nationality we may be able to target additional support services i.e. translations.

• Gender (Sex)
We want to ensure that our services are accessible regardless of gender. Knowing your gender will help us to check we are doing this. We want to make sure women and men are equally satisfied with our services.
We have also started asking our customers if they identify themselves as being a transgender person.

• Religion/Belief
We want to provide services fairly and respect everyone’s religion or belief. Knowing your religion or belief helps us to check that we are doing this, e.g. if we have to visit you home we can make sure it doesn’t conflict with any important religious holidays.

• Sexual Orientation
We want to ensure that we provide services fairly and with and with respect for everyone’s sexual orientation. Knowing your sexual orientation helps us to check that we are doing this.  We understand this a personal subject please see the link below for further information.
(this link is a pdf, please contact 290 7119 if you would like an alternative version of this).