Equality and Diversity Standards

The service standards tell you the minimum standards we have set surrounding equality and diversity. They are important because:

• It lets you know the standards of service you can expect from us
• It helps you to judge whether we are providing a good service
• It means our staff know the targets and standards they are expected to work to
• It helps us to measure our performance and ensure we are continually improving

We will:

• ensure that customers and colleagues have equal access to services.
• not discriminate on the grounds of disability, impairment, employment status, gender, marital status, life style, nationality, race, religious beliefs, cultural background, sexual orientation, age, colour, ethnic origin, HIV status, appearance or economic status, age, race, sex, disability or sexual orientation.
• train all staff on equality and diversity issues and ensure they are equipped to deal with customers’ special needs.
• give assistance if you need information in large print, British Sign Language, Braille, audio tape or a different language.
• make available leaflets and information in large print, on audiotape, in Braille or in different languages as required.
• have disabled access and assist customers who need help.