Equality and Diversity Standards

The service standards tell you the minimum standards we have set surrounding equality and diversity. They are important because:

• It lets you know the standards of service you can expect from us
• It helps you to judge whether we are providing a good service
• It means our staff know the targets and standards they are expected to work to
• It helps us to measure our performance and ensure we are continually improving

We will:

• ensure that customers and colleagues have equal access to services.
• not discriminate on the grounds of disability, impairment, employment status, gender, marital status, life style, nationality, race, religious beliefs, cultural background, sexual orientation, age, colour, ethnic origin, HIV status, appearance or economic status, age, race, sex, disability or sexual orientation.
• train all staff on equality and diversity issues and ensure they are equipped to deal with customers’ special needs.
• give assistance if you need information in large print, British Sign Language, Braille, audio tape or a different language.
• make available leaflets and information in large print, on audiotape, in Braille or in different languages as required.
• have disabled access and assist customers who need help.

KHT are Stonewall Diversity Champions and take part in there annual Workplace Index. The results for 2010 have been announced and KHT were placed 97th on the list, improving on last year’s position, which is a fantastic achievement.

KHT are very proud to have achieved this position as it demonstrates that our services are inclusive and that we promote equality for Lesbian, Gay and Bisexual employees. We will aim to improve our position on the index year on year.