Tenants have faith in KHT

Knowsley Housing Trust’s tenants are happier than ever with the service they are receiving from their landlord.

A survey conducted by The National Housing Federation – which campaigns for better housing and neighbourhoods – asked tenants for their opinion on KHT and the response was overwhelmingly positive.

“We are delighted with the results of the survey as it reflects the improvements to our services and the positive impact it is having on our customers’ lives,” said KHT Chief Executive Bob Taylor.

“In the next months and years we aim to ensure that our services become even better and we will be working hard to do this.”

Customer satisfaction from KHT tenants is at its highest level yet with 82% of tenants rating the repairs and maintenance team as good – an 8% increase on a previous survey in 2007.

The number of customers who are satisfied with the overall service is 84.5%, which is more than 4% above the national average.

The survey also reported an increase in satisfaction with value for money, quality of homes and how KHT keeps tenants informed.

“We have listened to what our customers have been telling us and we are working hard to keep our promises, investing in the community and helping to make Knowsley a better place to live,” said Bob Taylor.