Well done to the KHT Incomes Team
Congratulations to the Income Team for achieving official accreditation from the HQN for rent income excellence!
This is a great achievement for the team and KHT as there are still only a small number of organisations that have achieved this accreditation.
The team, led by Peter Davisdon and Darren Reynolds has demonstrated service delivery excellence after undergoing a rigorous independent evaluation of their rent and income management service.
The whole team has worked really hard through a rigorous assessment process to achieve the accreditation. Darren Reynolds and Linda Percy (from the incomes team) in particular put in a huge amount of work to produce the self-assessment documentation and manage the whole accreditation process.
In a feedback regarding the accreditation, Tony Newman from the HQN Rent Income Excellence Network shared with us some very positive quotes from our partner organisations including:
“KHT is always clearly looking to prevent Eviction, this is not always the case with other landlords”
“I have had amazingly positive experiences with KHT staff”
“KHT are Excellent – I emphasise the word Excellent”
Our tenants were equally complimentary and were very positive about the way we have involved them in the service in recent months.
Well done to everyone involved!