Policies and Publications

POLICIES AND PUBLICATIONS

If you wish to receive any content displayed on this website in a different format, please contact us on 0151 290 7000 or email contactcentre@firstark.com.

For easy access please find a directory of all our documents, leaflets policies and standards.

Annual Reports

KHT Annual Report 2018/2019

KHT Financial Accounts 2017/2018

KHT Financial Accounts 2016/2017

First Ark Social Accounts.2016/2017

Customer Leaflets

What is anti-social behaviour

Fire Safety Leaflet

Listening to you April 19

The Mix (Equality and Diversity)

How to prevent mice and rats living in your home

Maintenance and Repairs

Repairs and Maintenance Guide

Tenants’ Handbook

Customer Feedback Leaflet

Forms and Agreements

Direct Debit form for rental payments

Mobility Scooter Agreement

Policies and Standards (A-Z)

Anti-social behaviour

Customer Service Choice Standard

Customer Charter

Complaints Policy

Estate Services Standard

Equality and Diversity Service Standard

Fire Safety in Buildings Policy 2019 – 2020

Income Maximisation & Rent Arrears Recovery Policy

Joint Tenancy Policy

Local Co-operation Service Standard 

Lettings Policy

Modern Slavery Act Compliance Statement

Neighbourhood Management Policy

Pet Policy

Planned and Cyclical Repairs Service Standard

Rent Service Standards

Repairs Policy

Repairs Maintenance Service Standards

Safeguarding Policy

Safety in Communal Areas

Tenant Involvement Standards

Tenancy Policy

Tenancy Management policy

Tenure Service Standard

Vermin (treatment of mice and rats)

Information

Living Magazine Autumn 2019

Living Magazine Autumn 2018

Living Magazine Spring 2018

Living Magazine Autumn 2017

Other

Customer Training Programme

Opt out of marketing activities

Performance

First Ark Value for Money Self-Assessment 2015-2016

First Ark Value for Money Self Assessment 2016/2017

If you wish to receive any content displayed on this website in a different format, please contact us on 0151 290 7000 or email contactcentre@firstark.com.