Privacy Statement
What type of information do KHT gather and hold about our
customers and why do we collect it?
The information KHT gather is used to help us to improve the
customer services we provide. Examples of the type of information
we collect include emails sent to us when using Report a Repair.
This information is transferred to our Housing Maintenance systems
for action. Any compliments or complaints are stored in our
databases and are used in policy making decisions. This information
is never passed to outside KHT.
What about cookies?
Cookies: Our Web site uses cookies to help identify the type of
web browser you use. The cookie does not store any personal
information about you. Your browser will contain a help screen that
will tell you how to switch off cookies.
Do we share information about you with other companies?
We do not share our customer information database with any
other companies. This data is used internally to improve services,
performance and develop new strategies.
How safe is any data collected?
KHT is committed to protecting the security of personal
information collected. We have implemented a wide range of security
measures to protect our systems from unauthorized access and had
these systems independently verified. Any sensitive personal
information, such as credit card details over the Internet are
protected using high level encryption techniques.
What else can I do?
You can decide not to provide any information to KHT via the
Web site. The Help provided with your Web browser, i.e. Internet
Explorer, will describe how you can be notified about cookies or
disable them altogether.
Do not respond to any emails that may ask you to disclose your registered username and password. KHT never send such requests to customers and you should take care not to disclose these personal details to anybody else.
If you have any queries or comments about this privacy statement please contact us at:
KHT
Lakeview
Kings Business Park
Prescot
Knowsley
L34 1PJ
