Customer Involvement


We are committed to encouraging our customers to have a say in our services. We recognise that not all customers want or are able to attend meetings, and so we offer a wide range of options for involvement, ranging from providing printed information to applying for membership of our board.

Service standards and customer involvement

We will:

  • Attend evening and weekend events upon request, where resources allow
  • Carry out an annual tenant inspection programme which will be agreed with our Customer Assurance Panel
  • Provide an annual training programme available to and agreed with KHT Customers
  • Provide agreed support to all our Registered Tenant and Resident Groups
  • Provide and publicise our “menu of opportunity”, explaining all of the ways you can get involved with KHT
  • Give feedback to customers who have been consulted with on the results of the consultation
  • We will produce at least three tenants’ magazines a year to keep you updated about our activities
  • Support the Customer Assurance Panel to carry out at least 3 service reviews a year and report their findings to First Ark Board


If you would like
to find out more, call us on

0151 290 7000

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