REPORT ANTI-SOCIAL BEHAVIOUR
If you or someone you know is suffering because of anti-social behaviour (ASB) please contact us to report it:
- Ring our Contact Centre on 0151 290 7000
- Or fill in the form opposite
Please include your contact details to be kept informed about the action we are taking. If we are able to contact you it will help us deal with the ASB issue more effectively.
Even if you want to remain anonymous please get in touch. We’ll investigate your complaint and take action to the best of our ability.
Our initial response time is 24 hours for complaints received Monday-Friday.
Run by Knowsley Metropolitan Borough Council (KMBC), the Community Trigger process allows members of the community to ask the Safer Knowsley Partnership (“the Partnership”) to review how they’ve responded to reports of anti-social behaviour.
The Community Trigger can be used where the following criteria has been met:
- If you (as an individual) have reported to the council, police or a registered housing provider (social landlord e.g. KHT) about three separate incidents of anti-social behaviour in the last six months
- If five individuals in the local community have reported separately to the council, police or registered housing provider (social landlord e.g. KHT) in the last six months about similar incidents of anti-social behaviour
- If you have reported to the council, police or registered housing provider (social landlord e.g. KHT) an anti-social behaviour incident or crime that is a hate incident in the last six months
KHT’s commitment to support tenants with ASB
We will acknowledge your complaint within 24 hours, for incidents of: Hate Crime, Domestic Abused, Threats or Use of Violence and Threats of/and Arson and 3 working days for all other reports of ASB
We will Interview the complainant within 5 days making where possible.
We will Interview a Perpetrator within 5 days of interviewing the complainant.
NB if further evidence is required then interview can be extended
All action Plans will be be sent to be both Complainant and Perpetrator within 72 hours of the interview
There is a minimum contact with the complainant of every 2 weeks as per action plan – this can be increased if required and followed up with a letter
A case will be closed If no further incidents are reported since last the contact (2 weeks previously) – and If no contact with the complainant as arranged.
Noise nuisance is the main category of anti-social behaviour that residents reported to KHT Safer Communities team in 2017-18, with over 237 complaints received.
To assist residents in reporting, and recording noise nuisance to KHT, we have introduced a new smart App. The app captures audio, GPS data, timestamps, and source information about each report, making it easier for us to build a case against those making the noise.
You can download the FREE mobile app, which will allow you to report and capture evidence of noise nuisance affecting your quality of life. It will then be reported directly to our SCT team and logged as evidence of your complaint.
How to download and use The Noise App:
Step 1 – Download the app from www.thenoiseapp.com or search online for ‘The Noise App’ at Google Play or the Apple App Store.
Step 2 – Create your account and choose a Service Provider,”Knowsley Housing Trust” to investigate your noise nuisance reports.
Step 3 – To report a nuisance simply tap the icon, make a 30-second recording of the noise, complete a form and submit your report online.
Step 4 – You will need to ensure you have reported the nuisance to KHT SCT team and a live case is open, where we will investigate your case reports.
No one should have to live in fear of violence from a spouse or partner, or any member of their household.
KHT has a zero tolerance to Domestic Abuse. We have a dedicated Domestic Abuse Co-ordinator who can provide assistance and support to any tenant suffering from or threatened with violence, whether this be physical, emotional or psychological.
The definition of domestic abuse is any incident or pattern of incidents of controlling, coercive or threatening behaviour, violence or abuse between those aged 16 or over who are or have been intimate partners or family members regardless of gender or sexuality. This can encompass but is not limited to the following types of abuse:
If you are a KHT tenant suffering from domestic violence please call us on 0151 290 7000 and we will sign post you to agencies who can help.
If you are in immediate danger you should call the Police on 101 or 999 in an emergency.
The first step
Helpline support 0151 548 3333
24-hour National Domestic Violence
Freephone Helpline 0808 2000 247
Men’s Advice Line
0808 801 0327
RASA Merseyside (Rape and Sexual Assault Advice)
Helpline Support 0151 666 1392
PALADIN – National Stalking Advocacy Service
0203 866 4107 firstname.lastname@example.org
Advice Support & Information 0345 330 30 30
Galop – LGBT+ Anti Violence charity
0800 999 5428
As an organisation, we’re proud to be part of the “Make a Stand” pledge which was created to encourage housing organisations to make a commitment to support people experiencing domestic abuse.