Direct Debit Issues

We are aware that customers are experiencing intermittent difficulties with Direct Debits this morning. We are investigating this issue currently and aim to have this resolved as soon as possible.

Please ask any of your customers who have experienced problems, to contact their bank.

We will communicate with updates or when the issue has been rectified to ensure you are kept aware of the situation.

We apologise for any inconvenience.

Anti-social behaviour

Report anti-social behaviour

If you or someone you know is suffering because of anti-social behaviour (ASB) please contact us to report it:

  • Ring our Contact Centre on 0151 290 7000
  • Or fill in the form opposite

Please include your contact details to be kept informed about the action we are taking. If we are able to contact you it will help us deal with the ASB issue more effectively.

Even if you want to remain anonymous please get in touch. We’ll investigate your complaint and take action to the best of our ability.

Our initial response time is 24 hours for complaints received Monday-Friday.

Community Trigger

Run by Knowsley Metropolitan Borough Council (KMBC), the Community Trigger is a process which allows members of the community to ask the Safer Knowsley Partnership (“the Partnership”) to review how they have responded to reports of anti-social behaviour.

The Community Trigger can be used where the following criteria has been met:

  • If you (as an individual) have reported to the council, police or a registered housing provider (social landlord e.g. KHT) about three separate incidents of anti-social behaviour in the last six months
  • If five individuals in the local community have reported separately to the council, police or registered housing provider (social landlord e.g. KHT) in the last six months about similar incidents of anti-social behaviour
  • If you have reported to the council, police or registered housing provider (social landlord e.g. KHT) an incident of anti-social behaviour or crime that is a hate incident in the last six months




If you would like
to find out more, call us on

0151 290 7000

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