Tenants and KHT are jointly responsible for keeping homes in good condition.

Which repairs am I responsible for?

Some repairs are the responsibility of KHT and others are the responsibility of tenants. To find out who is responsible for each repair, visit our Chargeable Repairs page.

How do I report a repair?

There are a number of ways you can report a repair:

Get in touch page

Send us a message using our get in touch page.

Report a repair by phone

You can call our customer contact centre on 0151 290 7000 from 8:00am to 8:00pm, Monday to Friday and 9:30am to 1:00pm Saturday. We have an an emergency repairs service operating outside of those times.

Repair appointment times

We know how important it is to you that we provide a flexible and responsive repairs service. To meet your needs, we offer our appointments in a variety of slots:

Monday to Friday
AM: 8am-12pm

PM: 12pm-5pm

School run: 9.30am-2.30pm

All day: 8am-5pm

9:30am – 1:00pm (gas only)

When you call to report your repair, we’ll let you know what the response times are for the type of repair you’re reporting. We will also offer you an appointment for your repair and advise you how long it’s likely to take and what it will involve. All repairs on KHT properties are undertaken by Vivark Ltd.

Response times

We agree to perform any major repairs and maintenance to your home. These repairs fall into two groups; emergency and routine.

  • Emergency

This is classed as threatening your safety or harming you or your property. This could be things such as a total loss of electrical power or water supply, or a gas leak.

We will respond to emergency repairs within 24 hours.

  • Routine

This is classed as faults causing minor inconvenience and unlikely to damage your property at the same time. This could be anything from a dripping tap to a bath which is slow to empty.

We will respond to routine repairs within 28 days.
Repairs Policy


If you would like
to find out more, call us on

0151 290 7000

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