Direct Debit Issues

We are aware that customers are experiencing intermittent difficulties with Direct Debits this morning. We are investigating this issue currently and aim to have this resolved as soon as possible.

Please ask any of your customers who have experienced problems, to contact their bank.

We will communicate with updates or when the issue has been rectified to ensure you are kept aware of the situation.

We apologise for any inconvenience.

Money Matters

Money Matters

We can help you get support, advice and guidance when it comes to managing your money. Here you can find information about managing finances, accessing housing benefits and details about several important upcoming benefit reforms. 

Your benefits

Housing Benefit

You may be entitled to some help towards your rent. Find out if you are eligible for Housing Benefit and learn how to apply with Knowsley Metropolitan Borough Council.


Universal Credit

Universal credit will change the way you receive benefits. Here you can find out more about how the introduction of Universal Credit could affect you.


Rent cap

Changes have been announced to the Local Housing Allowance housing benefit cap. Here you can find out how this could affect you and what steps you should take next.


Help and advice

Debt and money advice

We work alongside several agencies that offer free, impartial debt management and money advice. Find advice on budgeting, and which local organisations can help.


Loan sharks

KHT is working with the Illegal Money Lending Team to make tenants aware of the dangers of loan sharks. Learn more about these dangers and how we’re helping residents avoid them.


Credit unions

Credit Unions are non-profit making financial co-operatives. They offer savings accounts, low cost loans and some also provide emergency loans.


Home contents insurance

It’s always a good idea to make sure your belongings are protected. KHT can help our tenants and residents obtain home contents insurance easily and affordably.



If you would like
to find out more, call us on

0151 290 7000

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