Policies and Publications

Policies and Publications

If you wish to receive any content displayed on this website in a different format, please contact us on 0151 290 7000 or email contactcentre@firstark.com.

For easy access please find a directory of all our documents, leaflets policies and standards.

Annual Reports

KHT Financial Accounts  2016/2017

First Ark Social Accounts.2016/2017

Customer Leaflets

What is anti-social behaviour

Fire Safety Leaflet

Listening to you April 18

Let us know booklet

The Mix (Equality and Diversity)

How to prevent mice and rats living in your home

Maintenance and Repairs

Repairs and Maintenance Guide

Tenants’ Handbook

Forms and Agreements

Direct Debit form for rental payments

Mobility Scooter Agreement

Policies and Standards (A-Z)

Adult Safeguarding Policy

Anti-social behaviour

Children Safeguarding Policy

Customer Service Choice Standard

Customer Charter

Customer Complaints (Let us Know)

Complaints Policy

Estate Services Standard

Equality and Diversity Service Standard

Income Maximisation & Rent Arrears Recovery Policy

Joint Tenancy Policy

Local Co-operation Service Standard 

Lettings Policy

Mobility Scooter and Motorised Wheelchair Policy

Modern Slavery Act Transparency Statement

Pet Policy

Planned and Cyclical Repairs Service Standard

Rent Service Standards

Repairs Maintenance Service Standards

Safety in Communal Areas

Tenant Involvement Standards

Tenancy Policy

Tenancy Management policy

Tenure Service Standard

Vermin (treatment of mice and rats)

Information

Living Magazine Spring 2018

Living Magazine Autumn 2017

Other

Customer Training Programme

Opt out of marketing activities

Performance

First Ark Value for Money Self-Assessment 2015-2016

First Ark Value for Money Self Assessment 2016/2017

If you wish to receive any content displayed on this website in a different format, please contact us on 0151 290 7000 or email contactcentre@firstark.com.