Our privacy statement informs you about how KHT uses and stores the information that you give to us.

Your information

What we collect

To provide you with a better service, we may collect information such as:

  • Names
  • Contact details
  • Demographic information
  • Other relevant information to help identify customer requirements

What we use it for

We require this information to understand your needs and improve our service. We aim to keep your information as up-to-date as possible.


How we look after your information

We have put in place suitable physical and electronic procedures to safeguard and secure the information we collect. While we hold your information for only as long as is necessary, we’re legally obliged to keep some records for an extended period of time, such as housing benefits payments. Once we no longer need this information, it is safely destroyed.

We are committed to ensuring that your information is secure and make every possible effort to fulfil our obligations under the Data Protection Act.

The Data Protection Act

We will process all the personal data we collect from you in line with the eight principles of the Data Protection Act. The data we process must be:

  • fairly and lawfully processed
  • processed for limited purposes
  • adequate, relevant and not excessive
  • accurate and up to date
  • not kept for longer than necessary
  • processed in line with your rights
  • kept secure regardless of whether it’s an electronic or physical file
  • not transferred to other countries outside of the EEU without adequate protection

Controlling your personal information

Sharing your information

Sometimes we may share some of your information with other organisations. This may be because we have a legal obligation to do so or to ensure you get the best service possible. For example, we will forward your details on to utility companies so that you’re supplied with energy and water in your home.

If we need to share your information with another organisation and you haven’t already given your consent, we will ask you for it before releasing any information. We never sell or pass on your information to business or organisations so they can contact you to sell you products or services.

Access your information

As a registered Data Controller we can provide you with the information we hold about you upon request. This is called a Subject Access Request. You must pay an administration fee of £10.00 and put your request to us in writing:

The Data Protection Team

First Ark
Kings Business Park
L34 1PJ

Please let us know if you have a disability which we need to consider when responding to your request for information, such as requiring details in large print format. If your disability prevents you submitting a written Subject Access Request, contact our Customer Service Team: 0151 290 7000

Getting in touch

If you have any questions concerning Data Protection or your Privacy rights please email dataprotection@firstark


If you wish to receive any content displayed on this website in a different format, please contact us on 0151 290 7000 or email